TERMS & CONDITIONS

Membership

• Memberships once purchased are not transferrable or resalable.
• The Flat 25% discount code 'STRONG' is applicable for Women only.
• If the code 'STRONG' is applied and purchased a membership by a user who is not eligible - the membership will not be valid and Fitternity will refund the amount after deducting 5% of the transaction value.
• For any Refund/ cancellation queries refer to https://www.fitternity.com/refund-cancellation
• For any Offer-related queries refer to https://www.fitternity.com/offer-usage
• If you want to cancel this membership, please contact 02261094444 within 24 hours from the time of your membership purchase.
• Refund/Cancelation of membership purchase is basis sole discretion of the service provider & Fitternity.
• Your membership start date once selected while purchasing and/or modified from your user profile on Fitternity, cannot be changed without service providers discretion.
• In case of non-consumption of your membership after your membership period lapses, a refund/extension is not applicable.
• Freezing / Transfer of membership is the sole discretion of the service provider basis their terms & conditions.
• If the service partner shuts down their gym/studio or discontinues their services - Fitternity is not responsible for a refund/transfer of membership. The aforementioned are in the hands of the service partner.
• If your membership purchase is refunded or canceled - Fitternity reserves the right to retrieve the Fitternity rewards offered to you on the time of your membership purchase.
• Fitternity reserves the right to modify the terms & conditions at any given time without prior notice to any customers.

Session Pack

• It's a mandate to schedule your session prior to your session time or scan the QR code available at the gym on the Fitternity App to avail your session.
• If you end up utilizing a session at the gym/studio without a booking confirmation prior to your session time, you are eligible to pay the cost of the session.
• The period to utilize session packs for the Unlimited validity package is 24 months from the time of the start date of the program.
• There will be no refund initiated in the form of Cash/Fitcash if you haven't utilized your session pack program within the period of membership duration.
• The session pack membership is non-transferable to a third person.
• If the sessions are unattended, it cannot be rescheduled/refunded in the form of Cash/Fitcash.

Pay-Per-Session

• I recognize that staff at Gym/Fitness center, their associates and staff at Fitternity Health E Solutions are not able to provide medical advice or assess whether it is suitable for me to participate in programs.
• The Flat 50% discount code 'POWER' is applicable for Women Only across all Pay Per Session Bookings, except Luxury Fitness.
• If the code 'POWER' is applied and booked a session by a user who is not eligible - the booking will not be valid and Fitternity will refund the amount after deducting 5% of the transaction value.
• I participate at my own risk. I acknowledge that as with any exercise program, there are risks including increased heart stress and the chance of musculoskeletal injuries.
• I warrant that I am physically and mentally well enough to proceed with the classes and have furnished true details in the form above.
• I hereby waive, release and forever discharge Gym/Fitness Center. Fitternity Health E Solutions and all their associates from all liabilities for injuries or damages resulting from my participation in fitness activities and classes.
• I understand no refunds or transfer/extension of services will be issued for unused classes sessions and services. I have read and understood the advice
• Given above l assume the risk of and responsibility of personal property loss or damage.
• If the session is unattended, it cannot be rescheduled/refunded in the form of Cash/Fitcash.
• On attendance of the workout session, show the subscription code provided to you, to the service provider & take the Fitcode and apply it in your Fitternity profile or Scan the QR code available at the location to earn the reward.
• The reward is in the form of Fitcash, which is basis your current workout streak that is mentioned on your Fitternity profile.

FitSquad

• Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your work out days.
• FitSquad milestones are based on the number of days you check-in for your workout by physically visiting the gym/studio in Fitternity Partner Network & scanning the QR code available.
• In case of any fraudulent activity - Fitternity has all rights to block the person from the FitSquad rewards program. This person will not be able to claim or access any rewards.
• On achieving FitSquad Milestone you are eligible to avail rewards worth Rs 25,000 on reaching the workout milestones (10, 30, 75, 150 & 225 days of working out in 12 months).
• Each milestone gives you multiple rewards to choose from. You can select any 1 reward out of the options given.
• The validity of the FitSquad Program is 12 Months from the time of your registration date post which the milestones will be refreshed.
• You are allowed only 1 check-in per day. Each check-in will be considered within the 24-hour cycle between 12:00 am - 11:59 pm.
• You can redeem your reward at any point during the FitSquad Program within 12 Months from the time of your first check-in.
• Fitternity Health -E Solution Pvt. Ltd. ( Fitternity) reserves the right to cancel/ modify/add/delete any of the rewards that are part of the FitSquad Loyalty Program.
• For Non-Fitternity members you have to book a workout session using Fitternity's Pay-Per-Session worth INR 500/- to unlock milestone 2 rewards.
• For Non-Fitternity members you have to book a workout session using Fitternity's Pay-Per-Session worth INR 1500/- to unlock milestone 3 rewards.
• The FitSquad reward benefits are void if the membership is transferred to someone else.
• For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at support@fitternity.com.

FitSquad 100% Cashback

• Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your workout days.
• FitSquad cash-back is a loyalty reward which is entitled to facilitating a purchase on Fitternity only. No other discount code/voucher of Fitternity can be clubbed in purchase using the FitSquad Cash-back benefit.
• On achieving FitSquad Milestone you are eligible to avail rewards on reaching the workout milestones (10, 30, 75, 150 & 225, 275,300 days of working out in 12 months).
• The FitSquad Cashback benefit is non-transferable and or non-refundable. It cannot be redeemable in cash.
• The FitSquad cash-back is an incremental growth at each milestone.
• FitSquad reward is a promotional offer. Any modification to the offer & rewards on FitSquad is subjective to change.
• No staff/representative of the gym, either outsourced staff cannot avail these offer if found such activity; Fitternity will block the account.
• Any fraudulent activity like Scanning away from Gym, Gym Non Operation Days or Time, Login in Multiple Devices, Person Scanning with Two Phones, Person Scanning for His/Her Friends, Staff or Trainer scanning for the member etc. will lead to the cancellation of the Reward/Cashback offer without any justification or intimidation to the customer.
• If you are currently registered & actively checking-in on a normal FitSquad Grid & you upgrade to a brand-specific customized reward grid, your check-in counter starts from '0'.
• On availing the membership through Fitternity / Fitternity Tab / Fitternity Partner Dashboard - you are agreeing to the Terms & Conditions mentioned above.
• These terms can be amended, modified or withdrawn by Fitternity at any time without notice.
• The FitSquad reward benefits are void if the membership is transferred to someone else.
• For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at support@fitternity.com.

Fit-Cash

• You can have only up to Rs 2500 FitCash+ in your wallet.
• You can avail instant cashback as your reward on the purchase and get FitCash in your wallet which can be utilized on any transaction on Fitternity.
• The validity of FitCash earned through promo codes is subject to promotion period.
• You must be logged in to your Fitternity account in order to use FitCash on your transactions.

Fit-Cash: Wallet Recharge

• You get 10% extra on the amount you add into your wallet.
• The additional 10% Fitcash bonus can be utilized in booking workout sessions only.
• There is no validity to utilize the amount recharged in your Fitternity wallet.
• The amount recharged by you can be utilized in membership purchase, workout sessions, healthy tiffins, etc.
• The Fitcash Recharge in the Fitternity wallet is non-transferrable & non-refundable.

Cancellation & Refund

Terms of Cancellation

• Fitternity is not responsible for the cancellation of sessions by its affiliate gyms/studios & trainers.
• If Fitternity's affiliate service partner cancels a paid booking (paid trial/membership) - users can reschedule the booking or request a refund in form of FitCash.
• If the sessions are unattended, it cannot be rescheduled/refunded in the form of Cash/Fitcash.
• If your membership purchase is refunded or canceled - Fitternity reserves the right to retrieve the Fitternity rewards offered to you on the time of your membership purchase.
• Fitternity's decision on cancellations shall be at their sole discretion and shall be final and binding.
• Fitternity reserves the right to modify the terms for cancellation at any given time without prior notice to any customers.

Terms Of Refund

• In case of transaction made to purchase memberships through Fitternity, no refund will be provided unless Fitternity or its affiliate gym /studio/trainer is unable to fulfill the service enrolled for.
• In case of transaction made to purchase a workout Session through Fitternity, a customer is not entitled to a refund if he/she has failed to attend the session.
• In case of Cancellation of workout session by the customers, No refunds will be provided in the form of cash.
• Cases of Refund:

  - If Fitternity or its affiliate service partner cancels the session/membership purchased

  - If Fitternity or its affiliate service partner cancels the trial/ workout session

  - In case the transaction involves usage of FitCash or FitCash+ the refund amount will be the additional amount paid by the customer

• All refund amounts shall be credited in the customer’s bank account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card.
• If the membership offer is only for new customers of the gym/studio and an existing member purchases the membership - the membership will not be valid and Fitternity will refund the amount after deducting 5% of the transaction value.
• If the membership offer is only for females/college student / senior citizens and is purchased by a user who is not eligible - the membership will not be valid and Fitternity will refund the amount after deducting 5% of the transaction value.
• Fitternity's decision on refunds shall be at their sole discretion and shall be final and binding.
• Fitternity reserves the right to modify the terms for refunds at any given time without prior notice to any customers.